CLIENT AGREEMENT

I’m so glad you’re here and ready to take this step. Before we start working together, it’s important that you read through this Client Agreement so you know exactly what to expect, how I support you, and what our time together will look like. This page lays out the structure, boundaries, and commitments that help keep your recovery work safe, clear, and effective.
When you’ve read everything, simply complete the form at the bottom to confirm your understanding and agreement. I’m really looking forward to supporting you.

Nature of the relationship

Entering this relationship as a new client, you are aware that the coaching relationship is not to be constructed as psychological counselling or psychotherapy. If you feel you need professional counselling or therapy, it is your responsibility to seek out a licensed professional to provide you with that service. Coaching results are not guaranteed, and you enter coaching with the understanding that you are responsible for creating your own results. As a certified coach, my responsibility is to help you in your effort to achieve the health-related goals and the results you seek.

Procedure

We will meet on Google meet for our coaching calls unless we agree otherwise. It will be linked to our email appointment that you will make each time using the link I provide.

You can contact me 24/7, 365 via WhatsApp. This can be either by text or voice notes (voice notes must be no longer than 2 minutes so I have time to process and respond, of course, you may send more than one). Message me whenever you need support or if you would like to ask a question. I am here for you. 
I check my WhatsApp at least twice a day Monday through Friday (and at least once on the weekends). I may request what I'd like you to send me each day. If this is the case, I will communicate this with you.

Expectations

Please be honest with yourself and me throughout the entire coaching process.

Simply know that I am serving you as your coach to help you achieve your recovery goals. As your coach, I am not going to judge you in any way. You can expect me to be straightforward, honest, constructive, and confidential. You can say anything to me, positive or negative. This includes letting me know if anything we discuss makes you feel uncomfortable or if you would rather not respond to a question. The key to an effective coaching relationship is communication. Please let me know at any time if you have concerns that we have not addressed.

 As your certified Transformation Coach, I am a resource for you to use to your best advantage. I will share concepts, insights and ask probing questions that are intended to increase your success in achieving your recovery goals.

 I invite you to come to each coaching session with something specific you'd like to work on or any questions so I can serve you in the best way possible. We will get straight to it to make the most of the time we have. In our sessions, you'll discover how much we can delve into.

You enter coaching with the understanding that you are responsible for creating your own results. You can count on me to always hold you to your highest potential, and I am unwilling to enable you to stay stuck in your stories and patterns.

It is your responsibility to work independently on completing all the (agreed) action steps given. These are essential steps in your recovery journey. As your coach, my job is to empower you, not be responsible for you.

As your journey progresses, we will undoubtedly form a coach-client bond, and trust between us is necessary. Please remember that this will always be a professional relationship, and there will be times when I will tell you what you need to hear, not what you want to hear in order for you to grow.

At times in this journey, you may share previously unshared information about yourself with me. Please be assured that I will have no judgments on this, and confidentiality will always be paramount.

This process will only be possible if you are giving your best to it and are willing to grow. It is unrealistic to expect results if you do not do this. There may be times when you will be required to dig deep. Transformation is uncomfortable, and growing pains are inevitable.

If you fully commit to the process and follow all my guidance, and you don't experience positive changes in your relationship with food and yourself during our time together, I offer a refund.

Attendance

No-shows or cancellations within less than 24 hours from the time of the appointment will be counted as a used session. If I do either of these (which hasn’t happened since I started coaching), I will compensate you with an additional session.

Rescheduling of a particular session can only happen once, even if you respect the 24-hour notice rule. Any session rescheduled more than once will count as a used session as well.

Payment procedure

The payment details are on the invoice. As soon as the payment is made, we can get started.

Termination

Because of the scope and nature of recovery coaching, the duration of the coaching relationship depends upon the client's individual needs and goals. Upon completion of the terms outlined - the coaching relationship will terminate; however, when conditions warrant, the coaching relationship may be extended for a time mutually agreed upon by the coach and the client.

If you quit (for any reason), there will be no refunds, and any payment plans will still need to be paid.

Confidentiality

I recognize that during the course of our work together, you may share with me a variety of information relating to, future plans, health information, financial situations, work or job information, relationship circumstances, goals, and any other personal information. I will not at any time, either directly or indirectly, use any of this information for my personal benefit. Further, I will not disclose or discuss in any manner any information to any third party. I will not divulge that you and I are in a coaching relationship without prior permission from you beforehand.

I will hold everything you say to me in our coaching sessions confidential unless you present a danger to yourself or others. In that case, I have a duty of care to contact the appropriate authority so that protective measures can be taken. 

In addition, should a legal process require me to disclose personal information, this falls outside of our confidentiality agreement.

Client waiver

Simply stated, you understand that I am a Certified Coach offering motivational and educational services. I cannot be held liable for any advice, suggestions, recommendations, or guidance I provide during our work together.

You, the client, have read the above and agree to follow the parameters of the coaching practice that has been outlined in this coaching agreement. To complete this client agreement, please complete the form below. Ticking the agreement box at the end is your agreement.

I am looking forward to working with you,

Love, Julia ❤️